In publications, websites, email lists, and online forums where recurrent questions repeat, such as through postings or enquiries by new members relating to common knowledge gaps, a frequently asked questions (FAQ) forum is widely utilised. The goal of a FAQ is to offer answers to commonly asked questions or concerns; however, because the format is a good way of organising information, any text including questions and answers can be labelled a FAQ, regardless of whether the questions are regularly asked.

Other email lists and Usenet newsgroups then adopted the format. Across a number of mailing lists and newsgroups, posting frequency shifted from monthly to weekly and then daily. Jef Poskanzer was the first to provide a weekly FAQ to the Usenet net.graphics/comp.graphics newsgroups. Eugene Miya was the first to try up a daily FAQ.

  • Questions that aren’t typical

In certain circumstances, publications that are not in the standard FAQ format have been referr to as FAQs, notably the video game FAQ. Which is frequently a full explanation of gameplay with hints, secrets, and end-to-end instruction.[5] Although they may contain a small segment of questions and answers, videogame FAQs are rarely in question-and-answer style. [requires citation]

The accumulation of FAQs across all Usenet newsgroups prompted the formation of “*.answers” moderated newsgroups such as comp.answers, misc.answers, and sci.answers for crossposting and collecting across respective comp.*, misc.*, and sci.* newsgroups.

  • In terms of web design

The FAQ, whether as a standalone page or as a website area. The several subpages per query or topic, has become an important component of websites. Embedded links to FAQ pages have become standard in navigation bars, body text, and footers of websites. In order to meet multiple goals of customer service and search engine optimization (SEO). The page is an important element in web design.

increasing the visibility of the website by matching/optimizing for specific search terms linking to or integrating within product pages reducing the workload of in-person customer service employees improving site navigation increasing the visibility of the website by matching/optimizing for specific search terms